We offer two products at present: the constant-temperature water heater and the flue hood.
BASEAIRE guarantees that we will refund you the difference if you find a lower price from us within 30 days of your purchase.
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BASEAIRE guarantees that we will refund you the difference if you find a lower price from us within 30 days of your purchase.
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30 Day Returns
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please follow the instructions for installation and use.
Product & Service
What products can I purchase at VELPAX?
We offer two products at present: the constant-temperature water heater and the flue hood.
How can I obtain user guides or operating instructions for VELPAX products?
VELPAX includes product usage and operation manuals with each shipment. To download the complete electronic files,Please proceed to the product details page to find it User Documentation.
What is the quality of VELPAX products? Is there a quality guarantee or warranty?
All products comply with international quality standards and specifications, and have passed multiple qualification tests. Different warranty services are provided for various product categories. For a complete list of services, please Contact customer service.