We offer two products at present: the constant-temperature water heater and the flue hood.

VELPAX includes product usage and operation manuals with each shipment. To download the complete electronic files,Please proceed to the product details page to find it User Documentation.

All products comply with international quality standards and specifications, and have passed multiple qualification tests. Different warranty services are provided for various product categories. For a complete list of services, please Contact customer service.

Click the VELPAX product module to access the product details page, where we provide comprehensive information including specifications, materials, dimensions, installation instructions, voltage ratings, notes, installation dimension diagrams, and certification marks.

Visit the VELPAX Home Manager's Basic Renovation & Maintenance page to explore renovation tips, product care articles, and instructional videos for various product categories..

Yes, for custom-made products, a deposit may be required based on the order details.

You can browse suitable products on our official website. Once you find the item you like, log in to your account and add it to your favorites. Then you can place the order directly online..

On the Our official website_Product Details Page.

Currently, multiple authorized distributors operate on e-commerce platforms, with products available for purchase on online marketplaces such as MOMO, PChome, Shopee, and Home Depot.

Please contact our online customer service or the consultation hotline.

Please log in to the backend and view your order number to directly make the query.

Please ensure the product dimensions, specifications, voltage, design style, and other details you select meet your requirements. Also, please note the payment terms and return/exchange policy.

You can browse products marked as newly launched or on sale on the Our official website's Product Listing Page. We periodically release product information for promotional offers on the Our official website or social media channels. Stay tuned for our latest updates.

Generally, our promotional offers cannot be combined with other discounts or promotions. Please refer to the specific terms and conditions of each promotion for details.

During the warranty period, you may contact our repair service hotline at any time，We will provide immediate service and address any product-related concerns.

You must contact our customer service hotline to submit your application . The system will require you to provide proof of purchase, product serial number, and other relevant information.

The warranty period varies by product type and is typically one year.

The warranty may become void due to violations of relevant usage conditions, such as improper installation, misuse, unauthorized disassembly or repair, or modification of the product. Please carefully review the warranty terms.

Please first verify your product's warranty period. If it remains within warranty coverage, Our will provide comprehensive after-sales repair and parts replacement services to ensure your product operates reliably. After the warranty expires, you may call our repair hotline or visit regional service centers to purchase necessary DIY replacement parts. Please note! After the warranty period ends, all related material and service fees will be borne by the customer.

You may first refer to our basic renovation maintenance articles. If the issue persists, we recommend consulting a professional repair technician to troubleshoot the problem.

Click 【Member Login / Member Registration】 in the top-right corner of the Our official website.

Becoming an VELPAX member grants access to exclusive services and ensures you receive the latest LXS updates first.

Please double-check that the email address you entered is correct. If the issue persists, call our customer service hotline for assistance from a representative.

Please visit the Our Member Center and click Register or Login to verify if your email address has been registered multiple times. If your account has been compromised, you may choose to reset your password to re-verify your identity. If the issue persists, please call our customer service hotline to speak with an agent.

If you have forgotten your login password for the VELPAX official website, please click Forgot Password in the Member Center. After entering your member account and clicking Verify, the system will resend a new password to your registered email address. If the issue persists, please call our customer service hotline for assistance.